FAQs

How can I contact customer service?

Ah, so you seek the wise counsel of our legendary customer service team? Fear not, for they are ready to assist you in the most delightful ways possible:

  • Email Us: Write to us at support@urbanyuga.com or urbanyuga@gmail.com our inbox is always open (unlike your neighbor’s Wi-Fi).
  • Contact Form: Visit our Contact Us page and fill out the form—it's like sending us a digital letter, but without the postage fees.
  • Carrier Pigeon (Optional): Just kidding (unless you have a well-trained pigeon, then we might reconsider).

Rest assured, however you reach out, we’ll respond faster than you can say “Urbanyuga rocks!”

What payment methods do you accept?

At Urbanyuga, we currently accept PayPal as our trusty payment sidekick. Why? Because:

  • It’s secure (like a digital vault for your money).
  • It’s easy to use (even your grandma could figure it out).
  • It’s trusted worldwide (think of it as the James Bond of payment methods).

But don’t worry! We’re already working behind the scenes to roll out more payment options soon. Stay tuned—your favorite way to pay might just be around the corner!

How long does delivery take? 

At Urbanyuga, we want you to get your hands on your new goodies as quickly as possible! Here's how long it typically takes for delivery:

  • Economy (Free) Shipping: Expect your order in 4–8 days. It’s free, so it’s a little slower, but hey, good things take time, right?
  • Standard Shipping: If you're in a rush, choose our Standard Shipping, and we'll have your order to you in 2–5 days.

Please note, sometimes we might need an additional 1 day to prepare the product if it’s not ready for shipping right away. We promise it’s worth the wait!

How can I track my order?

Once your order is on its way, we’ll make sure you’re in the loop!

  • Check Your Email: We’ll send you a tracking number and a link to track your order. It’s like having a personal courier, but in digital form.
  • Order History on Our Website: You can also track your order anytime by logging into your account and checking your Order History.

So sit back, relax, and watch your order move closer to your doorstep!

What are your shipping options and costs?

We offer two shipping options:

  • Economy Shipping (Free): Takes 4–8 days.
  • Standard Shipping (Paid): Takes 2–5 days.

Both options are designed to fit your needs, whether you’re in a hurry or want to save on shipping!

What is your return and exchange policy?

At Urbanyuga, all our products are made-to-order, so we don’t accept returns for “I changed my mind” moments. But here’s the good news:

  • Defective Products: If your item arrives damaged or defective, we’ll make it right.
  • Wrong Product Delivered: If we made a mistake and sent you the wrong item, we’ll sort it out faster than you can say “oops!”
  • Exchanges: We don’t accept exchanges (but we do have a size chart—please use it to avoid sizing issues!).

But hey, we’re humans (yes, even our robots are friendly), and if you're facing serious trouble or just not happy with your purchase, reach out! We value relationships over money, so in extreme cases, we’ll provide a full refund.

Your satisfaction means more than a transaction—it’s all about the vibe!

How do I initiate a return or exchange?

Got an issue? No worries, we’ve got your back! Here’s how to get the ball rolling:

  • Email Us within 7 days of receiving your order. Just drop us a note at support@urbanyuga.com with the subject “Return/Exchange Request,” and let us know what went wrong.
  • We’ll Do the Rest: Once we have your details, we’ll take it from there and handle everything with a smile (and maybe a cup of coffee).

Easy, right? We’re here to make sure you’re happy—no hassle, just great service.

Can I modify or cancel my order once it's placed?

Got cold feet? No problem! You can modify or cancel your order within 2 hours of placing it. Why? Because we like to be quick on our feet and give you time to second-guess your choices.

Once your order enters the “processing” phase, though, it’s like trying to change your mind after the wedding vows—pretty tricky! But don’t worry, we’ll always do our best to help.

We take extra care with each order to ensure you're fully satisfied and free of doubts.